Every late pickup is a phone call, a complaint, and a contract on the line.
NEMT operators get squeezed from every direction — brokers measure on-time performance to the minute, families call dispatch every time a ride feels late, and one missed dialysis appointment can cost a contract. Arriveo gives you live visibility, automatic notifications, and audit-ready trip records so you can run more trips with fewer fires.
Built for the way NEMT actually runs
From scheduled pickups to will-call return trips, three steps keep every rider, driver, and coordinator on the same page.
Schedule the trip
Add trips one at a time, import a daily manifest from your broker, or accept them through the API. Pickups, drop-offs, and return rides all in one place.
Dispatch and track
Drivers see their day on a phone built for the road — turn-by-turn navigation, rider details, and one-tap status updates. You see every vehicle in real time.
Notify automatically
Riders, family members, and care coordinators get SMS and email updates when the driver is on the way and arriving — no one has to call dispatch to ask.
Everything NEMT operators need, nothing they don't
Arriveo replaces the spreadsheet, the group text, and the sticky notes with one platform purpose-built for non-emergency medical transport.
Fewer late pickups
Optimized routes and live ETAs help drivers stay inside the broker's on-time window.
Less time on the phone
Automatic SMS updates replace the call-the-driver loop that eats up dispatch all day.
Faster broker reports
Trip logs, signatures, and GPS history are exportable on demand — no more scrambling at month-end.