SMS Policy & Terms

Overview

Arriveo provides SMS notifications to keep you informed about your deliveries and account activity. This policy explains how we use text messaging, how you consent to receive messages, and how you can control your messaging preferences.

For Arriveo Business Partners

If you are a business using Arriveo's platform, you must ensure your customers consent to receive SMS notifications before providing their phone numbers to Arriveo.

Required Disclosure

Your Privacy Policy or Terms of Service must include language that informs customers they will receive SMS notifications for their deliveries or service visits. Below is sample verbiage you can adapt for your business:

Sample Verbiage for Your Privacy Policy or Terms of Service:

SMS Delivery Notifications: By providing your mobile phone number and placing an order for delivery or scheduling a service visit, you consent to receive SMS text message notifications about your delivery or appointment. These messages are sent via our delivery partner, Arriveo, and may include driver information, estimated arrival times, and real-time tracking links. Message frequency varies (typically 1-5 messages per delivery/visit). Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [your-contact-info]. View Arriveo's SMS Policy at arriveo.com/sms-policy.

Checkout/Order Form Language

Additionally, we recommend including a notice on your checkout page or order form near the phone number field:

Sample Checkout Notice:

☐ By providing my phone number, I agree to receive SMS delivery notifications for this order. Msg&data rates may apply. Reply STOP to opt out.

Need help with compliance? Contact us at legal@arriveo.com for assistance updating your policies.

Who Receives Messages from Arriveo?

Arriveo sends text messages to two types of users:

1. Customers Receiving Deliveries

If you've placed an order with a business that uses Arriveo for deliveries, you may receive text notifications about your order.

How It Works:

When you place an order, the business collects your phone number
Arriveo sends you a message asking if you'd like delivery updates
You must reply YES to receive updates about your delivery
Only after you reply YES will you get notifications with driver information and tracking links

What You'll Receive:

Delivery confirmation and estimated arrival time
Driver name and real-time tracking link
Updates when your driver is nearby
Delivery completion notification

2. Delivery Drivers

If you sign up as a driver on the Arriveo platform, you'll receive account and delivery-related messages.

How It Works:

You provide your phone number during driver registration
By completing registration, you consent to receive SMS notifications
You acknowledge this SMS Policy and our Privacy Policy

What You'll Receive:

Account setup and login information
Delivery assignment notifications
Platform updates and important announcements
Account-related alerts

Your Consent

For Customers:

Explicit Opt-In Required

Initial Contact: When you place an order, Arriveo sends one initial message asking for your consent
You Control Notifications: You must reply YES to receive delivery updates
No Spam: We only send messages related to your active deliveries
Business Responsibility: The business you ordered from is required to only share phone numbers of customers who have agreed to receive delivery notifications

For Drivers:

By providing your phone number during registration, you consent to receive account and delivery-related messages. These messages are necessary for platform operation and delivery coordination.

Sample Messages

Here are examples of messages you might receive:

Initial Consent Request:

"Arriveo: You have an order from Joe's Pizza on the way. Reply YES to get delivery updates with driver info and tracking. Msg&data rates may apply."

After You Reply YES:

"Arriveo: Thanks! Mike is delivering your Joe's Pizza order now. ETA 15 min. Track: arriveo.com/track/123 Reply STOP to opt out."

"Arriveo: Mike is 5 minutes away with your Joe's Pizza order! Track live: arriveo.com/track/123 STOP to opt out"

"Arriveo: Mike has arrived with your Joe's Pizza order! Track: arriveo.com/track/123 STOP to opt out"

Message Frequency

Customers:

1-5 messages per delivery depending on delivery duration and your order
Messages are sent only for active deliveries you've opted in to receive
No recurring messages or promotional content

Drivers:

Varies based on your delivery activity and account needs
Typically 1-10 messages per day depending on assignments

How to Opt Out

You can stop receiving messages at any time by replying with any of these keywords:

Opt-Out Keywords:

STOP
UNSUBSCRIBE
CANCEL
END
QUIT

What Happens When You Opt Out:

Your opt-out is processed immediately
You'll receive one final confirmation message
You won't receive any future messages from Arriveo
Your preference is saved in our system

To Opt Back In:

Reply with: START, YES, or UNSTOP

Help & Support

Need Help?

Reply HELP to any Arriveo message for assistance
Email us at: support@arriveo.com
Call: 330-618-7202
Visit: arriveo.com/support

For Driver Support:

Email: drivers@arriveo.com
Portal: arriveo.com/driver-support

Supported Carriers

Arriveo works with all major U.S. carriers including:

AT&T
T-Mobile
Verizon
Sprint
Boost
Cricket
Metro PCS
U.S. Cellular
And most other carriers

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. Arriveo does not charge for messages, but your carrier may.

Questions about charges? Contact your mobile service provider.

Privacy & Data Protection

We never sell your phone number to third parties. Your phone number is used solely for delivery notifications and account management.

Messages may contain order details, driver information, and tracking links
We do not sell or share your number with marketers
We do not use it for promotional messaging

For full details on how we handle your data, see our Privacy Policy.

Important Security Note

SMS is not encrypted. Do not reply with sensitive information like passwords or payment details.

Compliance

Arriveo complies with:

TCPA (Telephone Consumer Protection Act)
CTIA Messaging Principles and Best Practices
FCC Regulations for SMS messaging
10DLC Campaign Registry requirements

Our business clients are contractually required to:

Only provide phone numbers with proper consent
Maintain records of customer consent
Comply with all applicable SMS regulations

Important Information

SMS is not encrypted — Do not reply with sensitive information like passwords or payment details

Delivery of messages may be delayed — SMS delivery times depend on your carrier and network conditions

For time-sensitive information — We recommend also checking your tracking link at arriveo.com/track/[your-code]

Changes to This Policy

We may update this SMS Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our SMS services after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this SMS Policy?

Arriveo Technologies, LLC

c/o Meadowbrook Services

427 Commerce Street

Tallmadge, Ohio 44278

Email: legal@arriveo.com

Phone: 330-618-7202

Web: arriveo.com/contact

Thank you for using Arriveo!